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About Orders

HOW DO I CANCEL MY ORDER?

In the event you wish to cancel your order, please email:support@boderry.com
Upon receiving your cancellation request, we will reach out to our courier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
Kindly note that at this time we are unable to cancel orders while the package is in transit.

 

CAN I CHANGE MY ORDER?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

 

CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information :

- First and Last name,

- Company name (if needed),

- Street name and number,

- Zip code and City,

- Country,

- Phone number and Email Address.

Please be aware that an address change will delay the delivery time. Boderry cannot be held responsible for any delay in delivery due to an address change requested by a customer.

 

HOW DO I TRACK MY ORDER?

Within 1-2 business days of placing your order, after it has been scanned at logistics carrier's sorting facility, you will receive an email with delivery notification containing your package’s number.

To track your package, simply use the tracking number provided on www.17track.net

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