Change & Cancel
HOW DO I CANCEL MY ORDER?
In the event you wish to cancel your order, please contact us.
Upon receiving your cancellation request, we will reach out to our courier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
Kindly note that at this time we are unable to cancel orders before they are shipped.
CAN I CHANGE MY ORDER?
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.
CAN I CHANGE MY DELIVERY ADDRESS?
If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.
In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.
In order to help you further, we would really appreciate if you could provide us with the following information :
- First and Last name,
- Company name (if needed),
- Street name and number,
- Zip code and City,
- Phone number and Email Address.
Please be aware that an address change will delay the delivery time. Boderry cannot be held responsible for any delay in delivery due to an address change requested by a customer.
FROM WHERE ARE YOUR PRODUCTS SHIPPED?
Orders to be delivered to Europe, South America, Africa and Middle East are shipped from our warehouse in Sweden.
Orders to be delivered to Asia (excluding China) and Oceania are shipped from our warehouse in Hong Kong.
Orders to be delivered to China, Canada and The United States are sent from our warehouses in China and The United States, respectively.
HOW DO I TRACK MY ORDER?
Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.
To track your package, simply use the tracking number provided on .
DO YOU SHIP TO MY COUNTRY?
Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to:
There may be additional regions, countries, or cities that our courier service is unable to deliver to. For more information, please contact your local .
IS SHIPPING FREE?
Free standard shipping is provided by Boderry when purchasing a timepiece.
Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered.
Express Shipping is available at an additional cost.
Although standard shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.
If your order has been placed to a country outside the European Union, or a country in which we do not ship domestically (USA, Hong Kong, Russia, India, Australia and China) you may be subject to paying taxes to the local customs authority in your country. Kindly note that Boderry is unable to advise if you will pay taxes locally or the amount that you will be charged.
MY ORDER IS A GIFT: CAN YOU REMOVE THE INVOICE FROM THE PACKAGE?
There is no invoice included in the package when it is delivered.
Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.
Please note for orders to countries outside the EU, US, Hong Kong, India and China, Daniel Wellington is required by law to include commercial invoices in the package, to state the shipment’s value. The order cannot be delivered without this invoice.
HOW DO I PLACE AN ORDER?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
WAS MY ORDER SUCCESSFUL?
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.
WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION BY E-MAIL?
Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.