WARRANTY & REPAIR
Welcome to the BODERRY FAMILY. You will enjoy our special warranty policy.
- If your watch has problems within one month of use, we will replace it with a new watch(excluding the strap) for free, instead of repair.
- If your watch has problems within three months of use, we will repair it for free(including shipping costs).
-If your watch has problems in use for more than three months, we will repair it for free, but the shipping cost will be paid by you.
HOW LONG IS THE WARRANTY VALID AND WHAT DOES IT COVER?
Our timepieces are made according to the high-quality standards of Boderry. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.
The warranty for a Boderry timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.
Other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Boderry will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product.
WHAT IS NOT COVERED IN THE WARRANTY?
The Boderry Warranty does not cover:
Defects and damages due to loss, theft, fire, water, or a natural disaster
Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
Failure or damage caused by unjustifiable repair or modification
Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
Battery, wristband, crown, or crystal/glass
Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used or defective.
Boderry does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card.
Boderry will not honor any warranty claims for watches purchased from an unauthorized retailer.
If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by submitting a request below to receive the further help. To ease and expedite the process, please include the following info when contacting us:
- Order number (If your watch is a gift you will need to contact the person who purchased it for you to receive the proof of purchase)
- Pictures of the watch and the damage
- Receipt (If your watch was purchased from an authorized reseller who you are unable to contact directly)
Your current address info:
- First and Last name
- Street address
- Postal code
- Country, City
- Telephone number
HOW DO I GET MY Boderry WATCH REPAIRED?
If you purchased your timepiece from an authorized Boderry retailer, to obtain reparation or replacement of your watch under its warranty, please contact the authorized Boderry retailer or service provider from where it was originally purchased.
If you purchased your timepiece directly from our website, and feel it is a matter of warranty, kindly contact us(email@example.com) and we will assist you, directly, to the best of our ability.